Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or/and unused, with tags, and in its original packaging. NO DAMAGES.

If you made the purchase as a registered user, you can request the return in the return section of your account.

If you have made your purchase as a guest, you can request a return by clicking the "Manage Your Order" link in any of your order or shipment confirmation emails.

Once you have requested the return, we will email you the instructions to make the delivery and the number of labels to match the number of packages you are going to send.

Follow the instructions and take the return to the location of the shipping company you indicated to us that you want to use.

You do not need to include the receipt.
  • Returns accepted for 30 days
  • $8.00 flat rate return shipping
  • 8% restocking fee


You can always contact us for any return question at esquiviasboots@gmail.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like FINAL SALE

Custom products (such as special orders or personalized items),

 


*Unfortunately, we cannot accept returns on items purchased on sale ( FINAL SALE)
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at esquiviasboots@gmail.com.